Frequently Asked Questions
Everything you need to know about Malaysia's No. 1 Sports Retailer
Are all products sold on Al-Ikhsan Sports authentic?
Yes, we guarantee that all products sold on our platform and in our physical stores are 100% authentic. We partner directly with global brands like Nike, Adidas, Puma, and Under Armour to ensure genuine quality.
What are your shipping rates and delivery times?
We offer standard delivery across Malaysia. For West Malaysia, orders typically arrive within 3-5 working days, while East Malaysia may take 5-7 working days. Shipping fees are calculated at checkout based on your location.
How do I return or exchange an item?
You can return or exchange items within 14 days of receiving your order, provided they are unworn, in original packaging, and have tags attached. Please note that certain items, like undergarments and swimwear, are non-returnable for hygiene reasons.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa and Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Boost, and Touch 'n Go eWallet.
Can I track my order status?
Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number on the courier's website to monitor your parcel's journey.
How do I choose the correct shoe size?
Each product page includes a detailed size guide. We recommend measuring your feet in centimeters and comparing them to the brand-specific charts provided, as sizing may vary between brands like Nike and Adidas.